FAQ

=== Frequently Asked Questions ===

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Maestro.

Q: Can I change or cancel my order?
A: You have a 2-hour window after placing your order to request changes or cancellations. After that, your order is processed and cannot be altered.

Q: Where do you ship?
A: We currently only ship within the United States.

Q: How long will it take for my order to process?
A: Order processing typically takes 1-3 business days.

Q: When can I expect my order to arrive?
A: Delivery usually takes 5-8 business days after processing.

Q: Is there a shipping cost?
A: No, shipping is free on all orders.

Q: Will I receive tracking information?
A: Yes, you'll get an email with tracking information once your order ships.

Q: What is your return policy?
A: You have 30 business days from the delivery date to return an item.

Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs.

Q: How long does it take to get a refund?
A: Once we receive your return, refunds are processed within 5-7 business days.

Q: Do you offer exchanges?
A: Yes, we accept exchanges for different sizes or colors of the same item.

Q: How can I contact customer support?
A: Email us at info@christinethelabel.com.

Q: What are your customer service hours?
A: We're available from 9:00 AM to 5:00 PM (EST) Monday-Friday.

Company Name
MEB Ecommerce

Chamber of Commerce: 80891985
Business Address: Industrieweg 9, 2254 AE Voorschoten (The Netherlands)

E-Mail: info@christinethelabel.com
Phone Number: +1 505-509-0600

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM EST
Average response time: within 24 hours